4.15/5Total Reviews
8

BEST FOR

Networking

Customer Experience

2023

CUSTOMER EXPERIENCE

Call & Contact Centre Expo 2023

 Brand Score

poly-design

About Call & Contact Centre Expo 2023

Call & Contact Centre Expo showcases the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations, who are looking to excel in customer engagement.

Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, as well as industry leading companies equipped with the industry’s finest solution led products and services.

When and Where

Event date

Nov 29, 2023

Event location

United Kingdom

Event type

Event fees

Free

Organized by

Roar B2B Limited

Likelihood to recommend event

0
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This event has been highly rated for

Networking & Connecting

Audio Reviews (3)

0.000.00

Nov 2023

Martin Teasdale

Founder  

at Get out of Wrap

Read Transcript

For our industry, the call and contact center expo is where you have to be. It's the one event of the year that brings us all together. You get so much interest, you get so much value, conversations and it's great to network with people. It's good to see people that, you know, and meet new people and the talks, the seminars, the panels, the workshops are brilliant.

0.000.00

Nov 2023

Cam Phillips

BD 

at Vonage

Read Transcript

Yeah, my experience at the call and contact center expo was really good. We had good quality conversations there. Not so much sort of quantity, more quality for us. But yeah, really, really good event to be honest.

0.000.00

Nov 2023

James Marlow

Enterprise Account Director 

at Quiq

Read Transcript

Hi, this is James Marlow from Quiq. I recently went to the Call and Contact center expo. Great event for us. We were there as a vendor. It was great to see a mix of all the different types of technology going on in the call and contact center space, specifically around the advancements of generative AI playing a role in customer service. It was a busy event. We got lots of great leads from being there and looking forward to going back in 2024.

Image Gallery (1)

by Martin TeasdaleNov 2023

Awards (2)

BEST FOR

Networking

Customer Experience

2023

MOST

Recommended

Customer Experience

2023

Reviews

Average Rating by Group

Total Reviews
8

Clayton DrotskyIn Person | speaker

Director, Growth Crew Ltd

4.78/5

Review Source

Review Source

The CCC23 team are amazing, from start to finish-just exceptional service.
What did you like best about the event?
The opportunity this event gave me, to talk about what I am passionate about, providing a platform to do so meant a lot to me.
What could the organizers do to improve the event?
I feel that maybe a water station, I brought my own bottle but I did hear from others that some water would have been nice, not sure if there was one I did not see it.
Overall experience
5.00/5
Networking opportunities
3.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
5.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
4.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
2
3
4
5
Very Likely

6th Dec '23

6th Dec '23

Vishal VadheraIn Person | sponsor

Director, Datamatics

2.98/5

Review Source

Review Source

As we exhibited last year as well, this year the foot fall was much lesser, too many freebie takers as it was a free to enter event.
What did you like best about the event?
Overall set up, Friendly staff, Location is good as always, Prime location for people travelling from abroad.
What could the organizers do to improve the event?
Have more foot fall, Have more buyers, IT WAS SELLERS only market. We spent nearly £15,000 for this event to see only sellers.
Overall experience
3.00/5
Engagement opportunities with the audience
2.00/5
Fit of the audience for my company
1.00/5
ROI on spend
1.00/5
Positive brand exposure
4.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
2
3
4
5
Neutral

6th Dec '23

6th Dec '23

Chris BarrowIn Person | sponsor

Solution Architect, Quiq

3.53/5

Review Source

Review Source

Not as busy as I remember it.
What did you like best about the event?
The keynote session was great. The organizers were responsive to the last-minute changes we requested.
What could the organizers do to improve the event?
I think the event could now easily fit into a single day. 2 days are unnecessary, given the volume of attendees we witnessed as a vendor.
Overall experience
4.00/5
Engagement opportunities with the audience
4.00/5
Fit of the audience for my company
3.00/5
ROI on spend
3.00/5
Positive brand exposure
4.00/5
Overall In Person Experience
Event destination
3.00/5
Event venue
3.00/5
Food and beverages at event
2.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

0
1
2
3
4
5
Very Likely

6th Dec '23

6th Dec '23

Ian ChappellIn Person | sponsor

Director of Consulting, Centrical

2.92/5

Review Source

Review Source

Day 1 was massively disappointing as too many non-Call & Contact Centre attendees were in the expo, wasting time and effort.
What did you like best about the event?
Day 2 when there were fewer non-call attendees, but I think this was by coincidence rather than design.
What could the organizers do to improve the event?
Lock down the specific expos to the relevant attendees as we are a tech sales business, so we need to maximize discussions with relevant people.
Overall experience
3.00/5
Engagement opportunities with the audience
3.00/5
Fit of the audience for my company
2.00/5
ROI on spend
3.00/5
Positive brand exposure
4.00/5
Overall In Person Experience
Event destination
3.00/5
Event venue
4.00/5
Food and beverages at event
4.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

0
1
2
3
4
5
Neutral

6th Dec '23

6th Dec '23

James MarlowIn Person | sponsor

Enterprise Account Director, Quiq

4.80/5

Review Source

Review Source

Busy, learned a lot, and can't wait to return in 2024.
What did you like best about the event?
I loved the overall theme of the event, a great mix of vendors, speakers, and things to see and do.
What could the organizers do to improve the event?
When you sell out cupboard space on the stand, don't fill it up with an electrical substation, so there is no useful space.
Overall experience
5.00/5
Engagement opportunities with the audience
5.00/5
Fit of the audience for my company
4.00/5
ROI on spend
3.00/5
Positive brand exposure
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
2
3
4
5
Very Likely

Audio Review

0.000.00

Audio Transcript
Hi, this is James Marlow from Quiq. I recently went to the Call and Contact center expo. Great event for us. We were there as a vendor. It was great to see a mix of all the different types of technology going on in the call and contact center space, specifically around the advancements of generative AI playing a role in customer service. It was a busy event. We got lots of great leads from being there and looking forward to going back in 2024.

6th Dec '23

6th Dec '23

Stephen SullivanIn Person | attendee

Director, Channel Doctors

4.53/5

Review Source

Review Source

The ideal way to catch up with people, suppliers, and trends all in one place.
What did you like best about the event?
It was busy, with more than enough to see & do. I regretted not making it for both days.
What could the organizers do to improve the event?
The acoustics can be challenging, especially with the smaller theatres. Maybe they were there, but some big screens with 'what's up next' might help us disorganize attendees.
Did you have a favourite speaker or session? Please tell us below
Nerys Corfield, key note.
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
3.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
4.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
2
3
4
5
Very Likely

6th Dec '23

6th Dec '23

Martin TeasdaleIn Person | speaker

Founder , Get out of Wrap

4.75/5

Review Source

Review Source

It was a whirlwind of activity, and everything about the two days was great.
What did you like best about the event?
The buzz of a full Expo with people from our industry was brilliant - I got to see some great talks and great vendors and had a lot of interest in myself and my company.
What could the organizers do to improve the event?
Being on a busy stand meant it was impossible to get a drink, so perhaps access to water bottles in the Expo without having to go through a queue on the concourse would be good.
Overall experience
5.00/5
Networking opportunities
5.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
5.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
5.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
2
3
4
5
Very Likely

Audio Review

0.000.00

Audio Transcript
For our industry, the call and contact center expo is where you have to be. It's the one event of the year that brings us all together. You get so much interest, you get so much value, conversations and it's great to network with people. It's good to see people that, you know, and meet new people and the talks, the seminars, the panels, the workshops are brilliant.

6th Dec '23

6th Dec '23

Cam PhillipsIn Person | sponsor

BD, Vonage

4.87/5

Review Source

Review Source

Good quality convos.
What did you like best about the event?
The venue was really good, as the Excel center provided all the space needed and accessibility for all attendees and sponsors.
What could the organizers do to improve the event?
The Excel Center was quite cold, and maybe the event should be moved to October as it allows us to contact people before Christmas, as most businesses are winding down and getting stuff sorted for the new year.
Overall experience
5.00/5
Engagement opportunities with the audience
5.00/5
Fit of the audience for my company
5.00/5
ROI on spend
4.00/5
Positive brand exposure
4.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
2
3
4
5
Very Likely

Audio Review

0.000.00

Audio Transcript
Yeah, my experience at the call and contact center expo was really good. We had good quality conversations there. Not so much sort of quantity, more quality for us. But yeah, really, really good event to be honest.

8th Dec '23

8th Dec '23

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