Users who submit a review on our site agree to opt-in to future communications from us as outlined in our site terms. Any user who does not wish to receive these notices may choose to opt-out of our email program by clicking on the "unsubscribe" link provided in these emails. Please review our site terms for further details.
For those reviewers who submitted a review as part of an incentive program, please keep a few key points in mind:
Some of our programs offer a limited number of gift cards only, or have an offer that expires after a set period of time. Reviews submitted after the thresholds have been met would not qualify for a gift card.
In all cases, please double check your Spam and Trash accounts for our gift card offers before reaching out to our support team.
Gift card codes are unique, and may only be used only by those who have access to the email the cards were originally sent to. Please know that we are able to track gift card balance and identify whether a gift card has been redeemed and used. Illegitimate requests for an incentive, as well as any fraudulent activity related to leaving reviews in exchange for an incentive, may result in removal from our reviews incentive program.
To protect the integrity of our reviews program, reviews may be disabled if we do not feel confident we have verified the identity of the reviewer, or if we feel the content submitted does not adhere to our guidelines. In some cases, we will reach out to reviewers requesting additional information to help us determine whether we can publish the review. Following your review submission, please keep an eye out for an email from us requesting additional details that may be required to publish your review!
If it's only been a short while since you submitted your review, please be aware that it may take up to a week before a submitted review has time to be properly vetted. On average, a review takes up to 72 hours to be verified and published.
As per our policies, we will never make an edit that would change the original intent of a review. However, we may make simple edits to correct typos or remove non-standard characters. Edits may also be made to hide sensitive data such as personally identifying information, or private contract terms that are not intended for public disclosure. The reviewer will not be notified about these edits, which are made at the discretion of Eventible.
If a review does not pass our QA process or is identified by our team as not meeting ourCommunity Guidelines, the review will not be published. Reviews that are not published do not qualify for an incentive, even when submitted in response to an incentive offer. Users may submit another review that meets our guidelines.
Only a single review per event is allowed within a six-month period.
In short, possibly. When submitting a review, you are agreeing to our site guidelines, and that all content submitted meets our guidelines. Our site has the right to seek legal action against any reviewer who submits a review containing fraudulent, or misleading, information. In addition, many jurisdictions in and outside of the United States take reviews content very seriously, and have prosecuted reviewers over posting fraudulent content. In 2009, a case was settled by New York Attorney General Andrew Cuomo in which a company posting fake reviews agreed to pay a $300,000 penalty. Countries outside of the US, such as the UK, France, Italy, and Germany, also have strict laws posted about reviews fraud, as dictated by the EU Unfair Commercial Practices Directive
Reviews may be flagged as potentially fraudulent by the vendor, other reviewers, or during our internal audits of our reviews database. At these times, we may ask for more information, such as proof of use, in order to better understand if the review in question does meet our guidelines. If a review is found to be in violation of our guidelines, it will be removed.
We are dedicated to connecting event attendees and vendors by being the largest, and most trustworthy, source of event reviews. To achieve this end, all reviews are manually reviewed by a dedicated Quality team. Any signs of reviews fraud result in the review being disabled. Users who are found to have committed fraud may have their accounts banned, with associated reviews removed across all events, and would not be allowed to submit future reviews. If your reviews have been marked as fraudulent, you may receive a note indicating such. We understand that you may not agree with our decision, but please know much consideration is given before flagging and closing any user’s account.
In our ongoing efforts to improve our service, our teams periodically audit our reviews database. These audits help find reviews that fail to meet our guidelines, which we may not have identified initially. When reviews are found to violate our guidelines for any reason they must be disabled, even if the review was originally published by us. Audits are conducted across our entire reviews database, and impact all reviewers equally.
If you believe your review met our Community Guidelines, and was incorrectly disabled, you are welcome to submit an inquiry to our Compliance team at ag@eventible.com. The Compliance team is tasked with upholding our guidelines, and will investigate the review status to ensure that the appropriate decision was reached. Please know that we do not share information about our decisions underlying a review removal because there are many data points that our systems collect, which are considered proprietary.
If a review was not published because our teams were unable to validate a reviewer’s identity we will send the reviewer an email asking for additional information that can help validate who they are. A user who responds to this request with accurate information makes it more likely that our team will be able to verify their identity during our QA process. However, in cases where a review is disabled because it violated our Community Guidelines, we do not send notice to the reviewer or vendor. While we realize there are cases where the reviewer was not intending to violate our guidelines, we must treat intended and unintended violations equally.
Our team may make simple edits, such as typos or spelling corrections, upon receipt of a request from the original reviewer to ag@eventible.com. The request must be sent from the email address used to submit the original review, as only the actual reviewer is entitled to direct us to edit their review. We cannot otherwise edit the content of a previously published review.
To request a review to be removed, any reviewer may send us an email to ag@eventible.com, explaining which review they want to remove and the rationale for such removal (for our records). The request must be sent from the email address used to submit the original review, as only the actual reviewer is entitled to direct us to remove their review.