Customer 360 Symposium 2023

The Customer 360 Symposium is back for its 10th year, bigger and better than ever. Encompassing the CX Symposium, the Customer Insights Symposium, and new for this year, the Contact Centre Symposium, the event will bring together over 250 client-side leaders responsible to for creating customer obsessed strategy within their organisations.

The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience, customer service and insights that we find ourselves in today.

Customer needs, behaviours and expectations continue to evolve at a rapid rate, and coupled with the developments in the technology landscape that allow us to connect with our customers in new and more meaningful ways, CX leaders need to supercharge their CX strategies to set their organisations up for success in the years to come.

Now encompassing the Contact Centre Symposium, this year’s event will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX, customer insight and customer care leaders, through a series of in-person international keynotes and inspiring local case studies.

There’s no better way to be inspired, regain focus, and set your priorities for the next 6-12 months.

When and Where