About CX Africa Summit
The Customer Experience (CX) Africa Summit is a CX initiative of the Niche Customer Experience Group.
Niche Customer Experience Group is a leading customer management experience service, solution and training provider in Africa.
The Customer Experience (CX) Africa summit is an initiative designed to create more awareness about customer experience and the role it can play in transforming the business landscape in Africa.
It is a platform for business leaders, business managers, and business owners to connect, learn, evolve and transform while growing their businesses across Africa, one customer experience at a time.
Comprising of CX Africa awards, keynote speeches, lectures, panel discussions, free masterclasses, virtual networking opportunities, product/service exhibitions,
our connected goal is to help businesses increase their customer profitability through effective customer experience management.
The Customer Experience (CX) Africa Summit 2022 edition is scheduled to hold as an online conference from 5th to 7th July with a representation of speakers from across Northern, Southern, Western and Eastern Africa. The summit topics will focus on the different aspects of experience management across the top 5 most patronized different sectors in Africa.
When and Where
Event date
Jul 05 - 07, 2022
Event location
Nigeria
Event type
Event fees
Organized by
Niche Customer Experience Consulting Firm
Likelihood to recommend event
Awards (1)
Reviews
Blessed Okoroonline | attendee
Performance Management Analyst, The Concept Group
Review Source
Review Source
Great educational experience. Excellent sessions, challenging, and thought-provoking. Very systematic, organized, and insightful.
The event is packed with known facts and details to aid understanding of customer experience and also provides practical steps to help businesses increase their customer profitability through effective customer experience management. The keynote Facilitators are well-experienced in customer experiences and this is exhibited in their speeches and lectures.
I would personally love for the event planners to create a community of attendees whereby attendees can connect and network after attending the event.
All were exceptional
Overall Online Experience
25th Jul '22
25th Jul '22
Abdulwasi' Yusufonline | attendee
Customer Success Manager , Bus54
Review Source
Review Source
It was really enlightening and I got to learn a couple of more workarounds in making my customer service as an added value better.
The quality of speakers and the invaluable information shared. There is also the scope of customer support and added services that the event covers.
Get more speakers, and further create more awareness for the event, because its benefits cut across all facets of life.
Yes the CEO of Ruff & Tumble Mrs Adenike Ogunlesi
Overall Online Experience
25th Jul '22
25th Jul '22
Paul Babalolaonline | attendee
Channels Experience Management Officer, Wema Bank
Review Source
Review Source
It was Awesome
I love the constant email reminder by the organizers, it gives minimal room to miss out.
The organizers should adopt Issuing of Certificates to attendees and Speakers, I think this was done last year, it will be awesome to re-introduce this.
All the speakers were quite awesome and impactful, however, Oremeyi session was my favorite
Overall Online Experience
27th Jul '22
27th Jul '22
kunal sakariaonline | attendee
Business development , Kore Ai
Review Source
Review Source
It was an insightful event.
Questions were answered very quickly. It was organized well and the chat was monitored so people got answers fast
I was hoping to hear more speakers. Or some kind of networking for the attendees that are not happening with virtual events
I wouldn't say favorite but the panel was nicely balanced
Overall Online Experience
11th Aug '22
11th Aug '22
Segunfunmi Adewaleonline | attendee
Ceo , Legacy Planet Limited
Review Source
Review Source
I am a 360 Integrated Marketing Communications professional with close to 15 years of training in Public Relations and Communications, Productions, Events, Creative Directing, Digital Marketing, Content Management, Talent Management, Advertising, and Experiential Marketing, whose success is based on integrity, service excellence and ambition. https://www.linkedin.com/in/segunfunmi-adewale-a4278822
Every aspect of the event. The speakers The panelists The Exhibition The virtual experience
Time Management More engagement for the virtual audience. Opinion polls and suggestions
No. All speakers were selected from different profession and industry
Overall Online Experience
12th Aug '22
12th Aug '22
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