4.54/5Total Reviews
3

CUSTOMER EXPERIENCE

CX Dialog 2024

 Brand Score

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About CX Dialog 2024

Guidance for those responsible for customer experience: What is really important in 2024, what trends you need to know, how to successfully implement your project and what you can learn from lighthouse projects.



Customer experience in turbulent times. We will show you how you can create customer proximity and customer experiences in economically challenging times. How successful customer experience strategies are reflected in the company's results in an economically measurable way. We show the relevant CX trends and give you guidance for your own implementation.

Participation is free of charge.


When and Where

Event date

Feb 21, 2024

Event location

Germany

Event type

Event fees

Free

Organized by

i-CEM

Likelihood to recommend event

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Audio Reviews (2)

0.000.00

Feb 2024

Stefan Kolle

CEO 

at Futurelab

Read Transcript

Very good organization for us as speakers. It works really well, somewhat complex manipulation of the platform at times. But as we have a good on boarding session that works and it's of course, super that there's a lot of participants and I had 170 people in my session, which is simply fantastic. So the event works and I participated in the past years and will in the future.

0.000.00

Feb 2024

Peter Pirner

Owner 

at CX-Talks Consulting

Read Transcript

This is a truly excellently organized event with an impressive lineup of professional speakers from academia and from the companies that use the insights created there.

Reviews

Average Rating by Group

Total Reviews
3

Stefan Kolleonline | speaker

CEO, Futurelab

4.67/5

Review Source

Review Source

The event works really well for us as speakers.
What did you like best about the event?
There are many participants and great content - why the hell does my response have a minimum length?
What could the organizers do to improve the event?
This survey is really bad - first voice, than the same all over again in the questions, and minimum answer lengths. An absolute no-no, as some of us speakers have even presented.
Overall experience
5.00/5
Networking opportunities
2.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
3.00/5
Quality of the audience
5.00/5
Overall Online Experience
Navigation of virtual platform
5.00/5

Likely to Recommend

0
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5
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Audio Review

0.000.00

Audio Transcript
Very good organization for us as speakers. It works really well, somewhat complex manipulation of the platform at times. But as we have a good on boarding session that works and it's of course, super that there's a lot of participants and I had 170 people in my session, which is simply fantastic. So the event works and I participated in the past years and will in the future.

23rd Feb '24

23rd Feb '24

Peter Pirneronline | attendee

Owner, CX-Talks Consulting

4.61/5

Review Source

Review Source

As always, there was an excellent lineup of speakers and practical examples.
What did you like best about the event?
The high quality of the contributions and the excellent structure of the event.
What could the organizers do to improve the event?
You can still make some adjustments when it comes to timekeeping. Sometimes, you don't get to the next event straight away.
Did you have a favourite speaker or session? Please tell us below
There were really a lot of excellent speakers.
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
4.00/5
Usefulness of participating vendors/sponsors
5.00/5
Session(s)
5.00/5
Amount of new information learned
5.00/5
Overall Online Experience
Navigation of virtual platform
4.00/5
Troubleshooting technical issues
4.00/5

Likely to Recommend

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Audio Review

0.000.00

Audio Transcript
This is a truly excellently organized event with an impressive lineup of professional speakers from academia and from the companies that use the insights created there.

26th Feb '24

26th Feb '24

Hendrik Simononline | attendee

CX Manager, Evangelische Bank

4.40/5

Review Source

Review Source

Innovative insights and practical CX strategies at the CX Dialog 2024.
What did you like best about the event?
As a participant in the CX Dialog 2024, I was particularly impressed by the practical insights and the opportunity to exchange ideas directly with leading experts and other participants. The discussions about successful CX strategies and the latest technological developments provided valuable learning opportunities. The interactive design of the event promoted the exchange of experiences and ideas, which was a clear highlight for me.
What could the organizers do to improve the event?
Integrating feedback sessions at the end of the day would be helpful in adapting the program even more to the target group in the future.
Did you have a favourite speaker or session? Please tell us below
CEX Trendradar
Overall experience
4.00/5
Value for money
5.00/5
Networking opportunities
4.00/5
Session(s)
4.00/5
Amount of new information learned
4.00/5
Overall Online Experience
Navigation of virtual platform
5.00/5

Likely to Recommend

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26th Feb '24

26th Feb '24

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