4.46/5Total Reviews
2

CUSTOMER EXPERIENCE

Five9 CX Summit

 Brand Score

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About Five9 CX Summit

Real CX needs collaborative intelligence that blends the best of human and technology. Bringing innovation, empathy, emotion, and humanity. With Real CX, you can build meaningful relationships with your customers as people. Real CX gives agents the power of knowing what to say — and when to say it. Put real life at the heart of your customer service.

When and Where

Event date

Aug 09 - 12, 2022

Event location

United States

Event type

Event fees

Organized by

Five9, Inc

Likelihood to recommend event

0
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Reviews

Average Rating by Group

Total Reviews
2

Carl SatterfieldIn Person | sponsor

Enterprise Architect, Kyndryl

4.25/5

Review Source

Review Source

I thought it was a great conference with a great keynote, vendor representation, and conference learning sessions.

What did you like best about the event?

The keynote presentation on how it was used with Wyndham I thought was very powerful.

What could the organizers do to improve the event?

I would like to see more detail around the potential use cases of how Five9 can be used, with advanced features.

Overall experience
4.00/5
Engagement opportunities with the audience
4.00/5
Fit of the audience for my company
4.00/5
ROI on spend
4.00/5
Positive brand exposure
4.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
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25th Aug '22

25th Aug '22

Jacob BankerIn Person | attendee

Director, Patient Service Center, OhioHealth

4.67/5

Review Source

Review Source

Well worth my time

What did you like best about the event?

I appreciated the networking opportunities through sharing a meal. The event was set up for that vs a big exhibit hall with vendors trying to sell you stuff left and right. I appreciated the tangible breakout sessions that helped you really drill down and personalize.

What could the organizers do to improve the event?

Registration was clunky. Additionally, the breakout schedule frequently changed and when it did, you were quite restricted in what else you could join.

Did you have a favourite speaker or session? Please tell us below

No

Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
3.00/5
Session(s)
4.00/5
Amount of new information learned
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
4.00/5
Food and beverages at event
4.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

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30th Aug '22

30th Aug '22

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