4.22/5Total Reviews
4

CUSTOMER EXPERIENCE

G-Summit 2022: Digital Empathy

 Brand Score

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About G-Summit 2022: Digital Empathy

The power of digital empathy
G-Summit ANZ is back with a bang and we can’t wait to connect face-to-face once again. Join the CX event of 2022 and find everything you need to deliver highly personalised, empathetic customer experiences across every channel.

Discover the latest innovations in digital, AI, and journey management orchestration, and see how your people and our technology make happy customers.

When and Where

Event date

Jul 31 - Aug 2, 2022

Event location

Australia

Event type

Event fees

Organized by

Genesys

Likelihood to recommend event

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Audio Reviews (2)

0.000.00

Aug 2022

Bernard

Director 

at BVP

Read Transcript

G summits are always a great content packed events. And seeing the collaboration with Vonage to provide enhanced agent and user experiences was great.

0.000.00

Aug 2022

Lee Matthews

Solution Engineer 

at Automation Anywhere

Read Transcript

I thought it was a great event, it was very social. There was a lot of mingling which was great. A lot of people coming to the vendor booths and the food was fantastic. So all in all fantastic conference, the only criticism I might have was the venue was a little bit awkward with some of the concrete poles breaking up the ability for people to circulate and get around to the vendor booths. But other than that well done.

Reviews

Average Rating by Group

Total Reviews
4

Sharon MelamedIn Person | attendee

Managing Director , Matchboard

4.70/5

Review Source

Review Source

Great networking event
What did you like best about the event?
Networking discussions with clients and vendors were the best part. Already looking forward to next year!
What could the organizers do to improve the event?
I didn’t know where to go on the day. Email communications could have been clearer.
Did you have a favourite speaker or session? Please tell us below
Mark from Genesys
Overall experience
4.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
5.00/5
Session(s)
5.00/5
Amount of new information learned
4.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
4.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

0
1
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5
Very Likely

18th Aug '22

18th Aug '22

Lee MatthewsIn Person | sponsor

Solution Engineer, Automation Anywhere

3.63/5

Review Source

Review Source

Well organised and very social conference
What did you like best about the event?
Good interactions between attendees and vendors. Sometimes attendees are very reluctant to approach vendors and don't understand we are there to educate them on solutions that can help their business. It is important to explain that to attendees.
What could the organizers do to improve the event?
The venue layout made things a little awkward for some vendors. Concreate pillars were in awkward places and a section was less travelled by attendees due to the layout.
Overall experience
4.00/5
Engagement opportunities with the audience
4.00/5
Fit of the audience for my company
2.00/5
ROI on spend
3.00/5
Positive brand exposure
4.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
2.00/5
Food and beverages at event
4.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

0
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Very Likely

Audio Review

0.000.00

Audio Transcript
I thought it was a great event, it was very social. There was a lot of mingling which was great. A lot of people coming to the vendor booths and the food was fantastic. So all in all fantastic conference, the only criticism I might have was the venue was a little bit awkward with some of the concrete poles breaking up the ability for people to circulate and get around to the vendor booths. But other than that well done.

17th Aug '22

17th Aug '22

Bernardonline | attendee

Director, BVP

3.72/5

Review Source

Review Source

Great, content packed event and seeing the collaboration with Vonage to provide enhanced user and agent experiences was great!
What did you like best about the event?
What I liked most about the event was the content provided at the G-Summit Sydney
What could the organizers do to improve the event?
What would be great would be to enable full post event access to entirety of the G-summit sessions
Did you have a favourite speaker or session? Please tell us below
I wouldn't be able to choose a favourite session
Overall experience
5.00/5
Value for money
4.00/5
Networking opportunities
3.00/5
Usefulness of participating vendors/sponsors
5.00/5
Session(s)
4.00/5
Amount of new information learned
4.00/5
Overall Online Experience
Navigation of virtual platform
3.00/5

Likely to Recommend

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Audio Review

0.000.00

Audio Transcript
G summits are always a great content packed events. And seeing the collaboration with Vonage to provide enhanced agent and user experiences was great.

20th Aug '22

20th Aug '22

Callum RichardsIn Person | attendee

Solutions Consultant, Spark New Zealand

4.81/5

Review Source

Review Source

Fantastic, I really enjoyed the event. The mix of speakers was spot on.
What did you like best about the event?
I liked the level of the content provided. It was less marketing content (which I come across at some conferences) and more useful insights and product information.
What could the organizers do to improve the event?
It would be awesome to be able to receive some of the content/slides that were covered during the day so that I can refer back to them at a later date. Otherwise, I couldn't find fault in the experience.
Did you have a favourite speaker or session? Please tell us below
My favorite session of the day had to be the customer panel session, where we got to hear from Genesys customers on how they've used the platform to transform their CX.
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
4.00/5
Usefulness of participating vendors/sponsors
5.00/5
Session(s)
5.00/5
Amount of new information learned
4.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
4.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
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Very Likely

23rd Aug '22

23rd Aug '22

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