About G-Summit : Digital Empathy
The power of digital empathy
G-Summit ANZ is back with a bang and we can’t wait to connect face-to-face once again. Join the CX event of 2022 and find everything you need to deliver highly personalised, empathetic customer experiences across every channel.
Discover the latest innovations in digital, AI, and journey management orchestration, and see how your people and our technology make happy customers.
When and Where
Event date
Jul 31 - Aug 2, 2022
Event location
Australia
Event type
Event fees
Organized by
Genesys
Likelihood to recommend event
Audio Reviews (2)
Reviews
Sharon MelamedIn Person | attendee
Managing Director , Matchboard
Review Source
Review Source
Great networking event
Networking discussions with clients and vendors were the best part. Already looking forward to next year!
I didn’t know where to go on the day. Email communications could have been clearer.
Mark from Genesys
Overall In Person Experience
18th Aug '22
18th Aug '22
Lee MatthewsIn Person | sponsor
Solution Engineer, Automation Anywhere
Review Source
Review Source
Well organised and very social conference
Good interactions between attendees and vendors. Sometimes attendees are very reluctant to approach vendors and don't understand we are there to educate them on solutions that can help their business. It is important to explain that to attendees.
The venue layout made things a little awkward for some vendors. Concreate pillars were in awkward places and a section was less travelled by attendees due to the layout.
Overall In Person Experience
0.000.00
17th Aug '22
17th Aug '22
Bernardonline | attendee
Director, BVP
Review Source
Review Source
Great, content packed event and seeing the collaboration with Vonage to provide enhanced user and agent experiences was great!
What I liked most about the event was the content provided at the G-Summit Sydney
What would be great would be to enable full post event access to entirety of the G-summit sessions
I wouldn't be able to choose a favourite session
Overall Online Experience
0.000.00
20th Aug '22
20th Aug '22
Callum RichardsIn Person | attendee
Solutions Consultant, Spark New Zealand
Review Source
Review Source
Fantastic, I really enjoyed the event. The mix of speakers was spot on.
I liked the level of the content provided. It was less marketing content (which I come across at some conferences) and more useful insights and product information.
It would be awesome to be able to receive some of the content/slides that were covered during the day so that I can refer back to them at a later date. Otherwise, I couldn't find fault in the experience.
My favorite session of the day had to be the customer panel session, where we got to hear from Genesys customers on how they've used the platform to transform their CX.
Overall In Person Experience
23rd Aug '22
23rd Aug '22
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