About Xperience
Xperience isn’t your typical user event. It’s not about creating better users — it’s about creating happy customers. Whether you’re a current Genesys customer or you’re looking to take your customer experience (CX) to the next level, Xperience will show you how your team and our cloud can deliver more customer smiles.
When and Where
Event date
Jun 23 - 24, 2021
Event location
United States
Event type
Event fees
Organized by
-
Likelihood to recommend event
Awards (1)
Reviews
Nicolasonline | attendee
telecomunication head, ASSIST CARD
Review Source
Review Source
I learn a lot about genesis because I'm a new customer.
I wasn't expecting a live dj and I really liked it.
Nothing, for me the event was incredible. Only to do it in-person.
David Farrell
Overall Online Experience
1st Jul '21
1st Jul '21
Dodero Hernanonline | attendee
Telecommunications manager, Assistcard
Review Source
Review Source
Nice opportunity to understand the potential of their products
Everything was good but demos were great
The event was great
Overall Online Experience
1st Jul '21
1st Jul '21
Robert Wakefield-Carlonline | attendee
Sr. Director - Innovation Architects, Avtex Solutions
Review Source
Review Source
Xperience 2021 - making the best of the times
The entire experience was entertaining and informative. Each presentation was engaging and supplied with valuable information. The fact that we can download and playback ALL the sessions is a big plus to virtual conferences. Presenters tried to be different and use tools to go beyond the video and PowerPoints.
Provide a little more technical and developer tracts as they have with past events would been icing on the cake.
Nathalie, Chris, and Rakesh did a great job with "Did you know Genesys Cloud can..."
Overall Online Experience
1st Jul '21
1st Jul '21
Yuri Ian Freire Dinizonline | sponsor
Business Development Manager, Wittel
Review Source
Review Source
It had a great quantity and diversity of content related to Customer Xperience, not just in a technical but also in a qualitative perspective, towards providing better experiences with Genesys features.
Especially two main contents related to 'Genesys Cloud Analytics and Data Visualization' and 'Empathy and innovation in financial services. Both really aggregated in a CX perspective, because all could be related to ROI and Xperience returns.
Have it translated to other languages. In Brazil, the language could still be an obstacle.
Overall Online Experience
1st Jul '21
1st Jul '21
Ianny Raissa Diniz Freireonline | attendee
Design de serviços, Omnify
Review Source
Review Source
Content-rich in tangible information for everyday business.
The presentation of the tools and dynamics of the meeting rooms were incredible.
Do not have more than 3 different business meetings at the same time.
Overall Online Experience
1st Jul '21
1st Jul '21
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