About Pulse 2022
Pulse is famous for bringing together thousands of professionals in Customer Success, Product, and Community from across the world to learn, celebrate, share, and have fun in our own unique way. After a season of celebrating at home, we can’t wait to reunite in the same arena for our biggest year yet!
When and Where
Event date
Aug 17 - 19, 2022
Event location
United States
Event type
Event fees
Organized by
Gainsight
Likelihood to recommend event
This event has been highly rated for
Audio Reviews (3)
Awards (2)
Reviews
Richard RobinsonIn Person | attendee
Gainsight Administrator, BeyondTrust
Review Source
Review Source
First time
Circles of success, meeting other admins, and the overall quality of speakers. Slido integrated very well.
Food and coffee seemed chaotic the first day, overall needed better access to coffee/energy drinks/snacks.
Overall In Person Experience
22nd Aug '22
22nd Aug '22
Nisha BaxiIn Person | speaker
Community , Gong
Review Source
Review Source
It was incredibly moving to be around like-minded folks all in one space! The hoops that the events committee had to go through to make this event possible must have been insane. Thank you for making it fun and keeping us all safe!
I was a big fan of the energy all around even on the last day - esp a fan of force that is Nick Mehta!
I don’t have anything here. Although I was only able to attend a half-day. Was so fun!
Overall In Person Experience
20th Aug '22
20th Aug '22
Erin DowIn Person | attendee
Customer Success Manager , Quickbase
Review Source
Review Source
Overall, I thought that Pulse was a good conference. My role at my company is as an individual contributor, so I found that most sessions were geared toward leaders.
The length of the sessions was perfect. enjoyed having the questions up on the screen so that I could read along.
More food options, water stations. More sessions for individual contributor roles.
I did not
Overall In Person Experience
19th Aug '22
19th Aug '22
Mike KomadinaIn Person | speaker
Manager of Customer Implementation, Skilljar
Review Source
Review Source
Gainsight Pulse was amazing!
The human interaction and the ability to connect with other Customer Success leaders were incredible. Cannot wait for next year!
From a speaker's perspective, the slides were too small on the monitor, which made it difficult to see and know how to stay on track. I also wish we had done a microphone check ahead of time.
Overall In Person Experience
0.000.00
19th Aug '22
19th Aug '22
Nils VinjeIn Person | speaker
Founder and CEO, Glide Consulting and B2B Leaders Academy
Review Source
Review Source
Pulse is the largest gathering of Customer Success Professionals in the world.
Gainsight always puts on an amazing conference. They work very hard to include amazing speakers covering great topics and they always include some fun!
In 2022, the number of tracks seemed outsized for the number of attendees. This left many presentations with near-empty rooms. The content was still great but it's a different experience where there are 10 people in the room as opposed to 250. Also, the food options at lunch could be upgraded to accommodate more diet restrictions. I am vegan and had to adapt to the vegetarian option. It seemed like there were either meat-filled lunches or vegetarian lunches.
Overall In Person Experience
0.000.00
19th Aug '22
19th Aug '22
Michaela DowneyIn Person | attendee
Customer Success Operations Analyst, AvePoint
Review Source
Review Source
Great way to see what other CS orgs and professionals are doing
My favorite part of the event was getting to hear from and interact with different CS and CS Ops professionals at different stages of organizational maturity to describe what they're working on and what has worked well (and not) for them.
Keynote sessions could have been shorter and more engaging. Day 2 opening keynote could have been lighter on the demos.
Overall In Person Experience
19th Aug '22
19th Aug '22
RosaIn Person | speaker
Director, Customer Revenue Operations, Greenhouse
Review Source
Review Source
First conference in awhile -- overall good
I liked Gainsight's creativity with fun little surprises like Nick's closing keynote with his mother.
12 tracks was a lot and I would say the majority that I attended were very high level with far fewer tactical takeaways than I've been able to get from previous Pulse events.
Overall In Person Experience
19th Aug '22
19th Aug '22
Brooke MaydenIn Person | speaker
Business Strategy and Operations Manager, FinancialForce
Review Source
Review Source
Super inspriring and exciting!
Community for sure. I loved the ability to meet with other customers . The roundtables talking through challenges was fabulous.
Add more of a technical track. I think we all know the why. I need help with the How.
Overall In Person Experience
19th Aug '22
19th Aug '22
Beth Rochelle GreenwayIn Person | attendee
Customer Success Manager, Deltek
Review Source
Review Source
First Pulse, hopefully not my last!
The speakers were so engaging and had some really good ideas for CSMs! The atmosphere was amazing!
Nothing. The event was so much fun and to educational for CSMs and management! I hope to attend again next year!
Overall In Person Experience
22nd Aug '22
22nd Aug '22
Tracy ShouldiceIn Person | speaker
Director of Customer Success, Trend Micro
Review Source
Review Source
Gainsight Pulse - a must-attend event for any CS practitioner.
A perfect mix of content, networking and fun. Great content for anyone - whether you are just starting your CS journey or are an experienced CS practitioner. There is something for everyone.
I think this event could have a 2.5- or 3-day pattern. There is certainly enough content, and I found that often I had to choose between two equally relevant sessions in the same timeslot.
Overall In Person Experience
0.000.00
22nd Aug '22
22nd Aug '22
Eric GroeschIn Person | attendee
Manager, Customer Experience, Hyland
Review Source
Review Source
Great learning opportunities to grow in CS skills
Found some of the sessions really exceptional and gave me lots of ideas to take back.
More interaction with our Gainsight team and connecting us to other similar customers we could learn from.
Edgar Ramierex Vilchez, his session really spoke to me and made me realize we were starting to set ourselves up for success and left it feeling very motivated.
Overall In Person Experience
23rd Aug '22
23rd Aug '22
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