4.47/5Total Reviews
11

BEST FOR

Networking

Customer Experience

2022

CUSTOMER EXPERIENCE

Pulse 2022

 Brand Score

poly-design

About Pulse 2022

Pulse is famous for bringing together thousands of professionals in Customer Success, Product, and Community from across the world to learn, celebrate, share, and have fun in our own unique way. After a season of celebrating at home, we can’t wait to reunite in the same arena for our biggest year yet!

When and Where

Event date

Aug 17 - 19, 2022

Event location

United States

Event type

Event fees

Organized by

Gainsight

Likelihood to recommend event

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This event has been highly rated for

Networking & Connecting

Audio Reviews (3)

0.000.00

Aug 2022

Nils Vinje

Founder and CEO 

at Glide Consulting and B2B Leaders Academy

Read Transcript

Pulse is an amazing conference. I've had the good fortune to be at every single Pulse conference since the very first one in 2013. And the Gains Site team continues to raise the bar every single year by incorporating incredible presenters, amazing content tracks and always bringing the fun and bringing that into the mix. So I always highly recommend the Pulse conference to anybody in the customer success or even product profession as it is the world's largest gathering of customer success professionals along with product leaders. and it's an absolute blast.

0.000.00

Aug 2022

Mike Komadina

Manager of Customer Implementation 

at Skilljar

Read Transcript

Gas site pulse was an amazing experience connecting with other customer success leaders across the industry. It was a great opportunity to learn more about the emerging trends that people are seeing across their organizations and the industry at large. And it was awesome to connect with people after COVID and really get that human personal connection. Also, the puppies were amazing. So bring the puppy booth back. We want that.

0.000.00

Aug 2022

Tracy Shouldice

Director of Customer Success 

at Trend Micro

Read Transcript

I found that Gains Site pulse was a perfect mix of content, networking and fun. They seem to have really figured out how to make an event, engaging and memorable. I also like the the genuine enthusiasm of the Gains Site executive leadership team. It was clear from the main stage keynote sessions that they really believe in what they do. They walk the talk in terms of their goal of, you know, succeeding at business while maintaining a human first approach to everything they do. It just was a great, feel good event and I learned a ton there from other CS practitioners like myself. So all around it was uh out of the park kind of grand slam event. I'd go again in a heartbeat.

Awards (2)

MOST

Recommended

Customer Experience

2022

BEST FOR

Networking

Customer Experience

2022

Reviews

Average Rating by Group

Total Reviews
11

Richard RobinsonIn Person | attendee

Gainsight Administrator, BeyondTrust

3.83/5

Review Source

Review Source

First time
What did you like best about the event?
Circles of success, meeting other admins, and the overall quality of speakers. Slido integrated very well.
What could the organizers do to improve the event?
Food and coffee seemed chaotic the first day, overall needed better access to coffee/energy drinks/snacks.
Overall experience
4.00/5
Value for money
3.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
3.00/5
Session(s)
5.00/5
Amount of new information learned
4.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
4.00/5
Food and beverages at event
2.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

0
1
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4
5
Very Likely

22nd Aug '22

22nd Aug '22

Nisha BaxiIn Person | speaker

Community , Gong

5.00/5

Review Source

Review Source

It was incredibly moving to be around like-minded folks all in one space! The hoops that the events committee had to go through to make this event possible must have been insane. Thank you for making it fun and keeping us all safe!
What did you like best about the event?
I was a big fan of the energy all around even on the last day - esp a fan of force that is Nick Mehta!
What could the organizers do to improve the event?
I don’t have anything here. Although I was only able to attend a half-day. Was so fun!
Overall experience
5.00/5
Networking opportunities
5.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
5.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
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5
Very Likely

20th Aug '22

20th Aug '22

Erin DowIn Person | attendee

Customer Success Manager , Quickbase

3.06/5

Review Source

Review Source

Overall, I thought that Pulse was a good conference. My role at my company is as an individual contributor, so I found that most sessions were geared toward leaders.
What did you like best about the event?
The length of the sessions was perfect. enjoyed having the questions up on the screen so that I could read along.
What could the organizers do to improve the event?
More food options, water stations. More sessions for individual contributor roles.
Did you have a favourite speaker or session? Please tell us below
I did not
Overall experience
3.00/5
Value for money
3.00/5
Networking opportunities
3.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
2.00/5
Overall In Person Experience
Event destination
3.00/5
Event venue
4.00/5
Food and beverages at event
1.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

0
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4
5
Likely

19th Aug '22

19th Aug '22

Mike KomadinaIn Person | speaker

Manager of Customer Implementation, Skilljar

4.85/5

Review Source

Review Source

Gainsight Pulse was amazing!
What did you like best about the event?
The human interaction and the ability to connect with other Customer Success leaders were incredible. Cannot wait for next year!
What could the organizers do to improve the event?
From a speaker's perspective, the slides were too small on the monitor, which made it difficult to see and know how to stay on track. I also wish we had done a microphone check ahead of time.
Overall experience
5.00/5
Networking opportunities
5.00/5
Technical support for setting up the session
4.00/5
Interactivity with the audience
5.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
4.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
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5
Very Likely

Audio Review

0.000.00

Audio Transcript
Gas site pulse was an amazing experience connecting with other customer success leaders across the industry. It was a great opportunity to learn more about the emerging trends that people are seeing across their organizations and the industry at large. And it was awesome to connect with people after COVID and really get that human personal connection. Also, the puppies were amazing. So bring the puppy booth back. We want that.

19th Aug '22

19th Aug '22

Nils VinjeIn Person | speaker

Founder and CEO, Glide Consulting and B2B Leaders Academy

4.83/5

Review Source

Review Source

Pulse is the largest gathering of Customer Success Professionals in the world.
What did you like best about the event?
Gainsight always puts on an amazing conference. They work very hard to include amazing speakers covering great topics and they always include some fun!
What could the organizers do to improve the event?
In 2022, the number of tracks seemed outsized for the number of attendees. This left many presentations with near-empty rooms. The content was still great but it's a different experience where there are 10 people in the room as opposed to 250. Also, the food options at lunch could be upgraded to accommodate more diet restrictions. I am vegan and had to adapt to the vegetarian option. It seemed like there were either meat-filled lunches or vegetarian lunches.
Overall experience
5.00/5
Networking opportunities
5.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
5.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
2
3
4
5
Very Likely

Audio Review

0.000.00

Audio Transcript
Pulse is an amazing conference. I've had the good fortune to be at every single Pulse conference since the very first one in 2013. And the Gains Site team continues to raise the bar every single year by incorporating incredible presenters, amazing content tracks and always bringing the fun and bringing that into the mix. So I always highly recommend the Pulse conference to anybody in the customer success or even product profession as it is the world's largest gathering of customer success professionals along with product leaders. and it's an absolute blast.

19th Aug '22

19th Aug '22

Michaela DowneyIn Person | attendee

Customer Success Operations Analyst, AvePoint

4.36/5

Review Source

Review Source

Great way to see what other CS orgs and professionals are doing
What did you like best about the event?
My favorite part of the event was getting to hear from and interact with different CS and CS Ops professionals at different stages of organizational maturity to describe what they're working on and what has worked well (and not) for them.
What could the organizers do to improve the event?
Keynote sessions could have been shorter and more engaging. Day 2 opening keynote could have been lighter on the demos.
Overall experience
4.00/5
Value for money
4.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
4.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
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5
Very Likely

19th Aug '22

19th Aug '22

RosaIn Person | speaker

Director, Customer Revenue Operations, Greenhouse

3.57/5

Review Source

Review Source

First conference in awhile -- overall good
What did you like best about the event?
I liked Gainsight's creativity with fun little surprises like Nick's closing keynote with his mother.
What could the organizers do to improve the event?
12 tracks was a lot and I would say the majority that I attended were very high level with far fewer tactical takeaways than I've been able to get from previous Pulse events.
Overall experience
3.00/5
Networking opportunities
4.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
5.00/5
Quality of the audience
4.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
4.00/5
Food and beverages at event
2.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

0
1
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5
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19th Aug '22

19th Aug '22

Brooke MaydenIn Person | speaker

Business Strategy and Operations Manager, FinancialForce

4.75/5

Review Source

Review Source

Super inspriring and exciting!
What did you like best about the event?
Community for sure. I loved the ability to meet with other customers . The roundtables talking through challenges was fabulous.
What could the organizers do to improve the event?
Add more of a technical track. I think we all know the why. I need help with the How.
Overall experience
5.00/5
Networking opportunities
5.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
5.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

0
1
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4
5
Very Likely

19th Aug '22

19th Aug '22

Beth Rochelle GreenwayIn Person | attendee

Customer Success Manager, Deltek

5.00/5

Review Source

Review Source

First Pulse, hopefully not my last!
What did you like best about the event?
The speakers were so engaging and had some really good ideas for CSMs! The atmosphere was amazing!
What could the organizers do to improve the event?
Nothing. The event was so much fun and to educational for CSMs and management! I hope to attend again next year!
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
5.00/5
Session(s)
5.00/5
Amount of new information learned
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
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22nd Aug '22

22nd Aug '22

Tracy ShouldiceIn Person | speaker

Director of Customer Success, Trend Micro

4.75/5

Review Source

Review Source

Gainsight Pulse - a must-attend event for any CS practitioner.
What did you like best about the event?
A perfect mix of content, networking and fun. Great content for anyone - whether you are just starting your CS journey or are an experienced CS practitioner. There is something for everyone.
What could the organizers do to improve the event?
I think this event could have a 2.5- or 3-day pattern. There is certainly enough content, and I found that often I had to choose between two equally relevant sessions in the same timeslot.
Overall experience
5.00/5
Networking opportunities
5.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
5.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
5.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
1
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5
Very Likely

Audio Review

0.000.00

Audio Transcript
I found that Gains Site pulse was a perfect mix of content, networking and fun. They seem to have really figured out how to make an event, engaging and memorable. I also like the the genuine enthusiasm of the Gains Site executive leadership team. It was clear from the main stage keynote sessions that they really believe in what they do. They walk the talk in terms of their goal of, you know, succeeding at business while maintaining a human first approach to everything they do. It just was a great, feel good event and I learned a ton there from other CS practitioners like myself. So all around it was uh out of the park kind of grand slam event. I'd go again in a heartbeat.

22nd Aug '22

22nd Aug '22

Eric GroeschIn Person | attendee

Manager, Customer Experience, Hyland

4.67/5

Review Source

Review Source

Great learning opportunities to grow in CS skills
What did you like best about the event?
Found some of the sessions really exceptional and gave me lots of ideas to take back.
What could the organizers do to improve the event?
More interaction with our Gainsight team and connecting us to other similar customers we could learn from.
Did you have a favourite speaker or session? Please tell us below
Edgar Ramierex Vilchez, his session really spoke to me and made me realize we were starting to set ourselves up for success and left it feeling very motivated.
Overall experience
5.00/5
Networking opportunities
4.00/5
Session(s)
4.00/5
Amount of new information learned
5.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
4.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

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23rd Aug '22

23rd Aug '22

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