After months of challenges and resilience, retail has made a comeback and has been offered new opportunities. From the point of sale to the supply chain and IT infrastructures, retailers and e-merchants have seen the emergence of numerous innovations allowing them to create a limitless customer experience! Based on these lessons, how can we build a hybrid, personalized and efficient experience across the entire value chain in 2022? Two days to identify the retail and e-commerce performance levers: from marketing and customer relations to supply chain and IT infrastructures, not forgetting the new CSR commitments at the heart of current issues.

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