About DX Summit 2021
We are pleased to announce our seventh year of DX Summit, the premier digital customer experience conference produced by Simpler Media Group, the publisher of CMSWire and Reworked. This event brings together the world's foremost customer experience, digital marketing, communications and analytics thought leaders and practitioners.
Our 2021 event will be a four-part virtual conference series, taking place on Feb. 25, May 27, July 29 and Oct. 28, 2021. Free registration will get you access to all four events.
Join us on Thursday, February 25 from 11am - 4pm ET for “DESIGN: Listen, Analyze and Model 2021 CX,” where we will design a human-centered digital experience practice, with a holistic focus on your users and their journeys.
When and Where
Event date
Feb 25 - 26, 2021
Event location
United States
Event type
Event fees
Organized by
-
Likelihood to recommend event
Awards (1)
Reviews
Vishalonline | attendee
Developer, BakerRipley
Review Source
Review Source
Great content, Fun and Prizes - Found everything we need in an virtual event
First of all content and the platform chosen to host. No issues and had smooth experience from beginning to end.
May be more networking opportunities and AMA sessions along with content
Not one favorite. Liked most of the sessions I attended as I chose interested topics only
Overall Online Experience
1st Mar '21
1st Mar '21
Mustafa Khojaonline | attendee
Consultant, Independent Consultant
Review Source
Review Source
I was pleased with the format of the virtual sessions.
The keynotes and the sessions with the sponsors
I think given the current COVID restrictions, this was probably the best way to hold the event.
American Family Insurance speaker
Overall Online Experience
1st Mar '21
1st Mar '21
Mark Listygonline | attendee
Sr. Market Intelligence Analyst, Southern Company, Inc.
Review Source
Review Source
A good opportunity to learn about current global CX/DX trends
I thought it was a well-planned and well-thought event, with a variety of topics and speakers.
Perhaps there could be more presentations geared towards specific industries, e.g. Energy/Utilities.
Human Connections in a Digital World - Paige ONeill - Sitecore
Overall Online Experience
1st Mar '21
1st Mar '21
Michela Kealeyonline | attendee
Marketing manager, aperture labs
Review Source
Review Source
Insightful and knowledgeable event
It was my first time attending the DX summit, I really enjoyed that, though virtual, it still felt very personal, interactive and as if I wasn't missing out much except physically being there.
I think it was organized very well.
Overall Online Experience
1st Mar '21
1st Mar '21
Hendel Schwartzonline | attendee
Strategist and Copywriter, Copy that POPS
Review Source
Review Source
Value, great networking
The immense amount of brainpower coming together. So much new stuff to learn
This is probably more on me. I need to have a clearer process on how to take the information to make me more skilled
Improving customer listening!
Overall Online Experience
1st Mar '21
1st Mar '21
Tina Rose Erndeonline | attendee
Digital Technology Manager , MarineMax
Review Source
Review Source
Great learning experience refresher
Different speakers point of views
Camera steadying, more visuals
All
Overall Online Experience
1st Mar '21
1st Mar '21
Kate Higginsonline | attendee
AE, 7Summits
Review Source
Review Source
Virtually 5 stars
Did a great job of keeping attendees engaged with challenges, giveaways and slack groups.
Too much content to attend everything virtually, scale down.
Most of them were good
Overall Online Experience
1st Mar '21
1st Mar '21
Sumant Luharonline | attendee
Tech blogger, Blogospedia
Review Source
Review Source
Every session where full of learnings, insights and something that can be implemented
All the speaker sessions were awesome to attend.
When we are learning something new that itself means the platform provided is worth attending.
All were good.
Overall Online Experience
1st Mar '21
1st Mar '21
Thijs Messelaaronline | attendee
Digital Marketing Consultant, Imarc
Review Source
Review Source
It was an explosion of in-depth content that got the wheels quickly turning in my head.
Lots to ponder.
Use a simpler platform for delivering the content.
Overall Online Experience
1st Mar '21
1st Mar '21
Gary Pokrifkaonline | attendee
VP of Digital Marketing, Wells Fargo
Review Source
Review Source
Overall liked it a lot!
The networking events
The networking could have had more sessions. The idea of 5 minute limit was perfect!
The customer experience conversation with the insurance company
Overall Online Experience
1st Mar '21
1st Mar '21
Ed Shepherdsononline | attendee
Founder, Symmetric Value Consulting
Review Source
Review Source
Informative and motivational to see and hear what other experts are accomplishing on DX initiatives
Overall, I liked the variety and breadth of the coverage. Topics covered a wide range of interests and challenges that most people will want to learn about.
Overall organizers did a great job. The only suggestion I might have is more of a mingle breakouts where the audience chooses the topic and then have a quick round table. Kinda like a meetup.
No favorite, they all did a great job.
Overall Online Experience
1st Mar '21
1st Mar '21
Ben Dillononline | attendee
Chief Strategy Officer, Geonetric
Review Source
Review Source
Interesting, but abstract. Lots of conceptual stuff, but I felt like it was missing the tangible examples of the concepts in action.
Some good inspirational stuff in there.
Not enough examples of principles in action
The Americus Reed keynote
Overall Online Experience
1st Mar '21
1st Mar '21
David Lambertonline | attendee
Chief Revenue Officer, BryterCX
Review Source
Review Source
The summit was an amazing experience and I would attend future events.
The schedule was laid out in a well thought out way and the presenters were relevant.
N/A - I thought it was well organized.
[Keynote Address] Seizing the Moment: Creating a Customer Engagement Movement
Overall Online Experience
1st Mar '21
1st Mar '21
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