4.25/5Total Reviews
5

BEST FOR

Networking

Service and Support

2022

SERVICE AND SUPPORT

Field Service Connect 2022

 Brand Score

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About Field Service Connect 2022

Field Service Connect is an invite-only, executive level meeting of field service leaders who come together to benchmark, network and share their latest, most successful strategies. Each attendee controls their company’s service buying power and budget.
Expect to meet C-Suite, VPs, and Global Heads of Service, Field Service, Customer Support and Service, Customer Experience and Operations.

When and Where

Event date

Nov 12 - 15, 2022

Event location

United States

Event type

Event fees

Free

Organized by

-

Likelihood to recommend event

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This event has been highly rated for

Networking & Connecting

Awards (2)

BEST FOR

Networking

Service and Support

2022

MOST

Recommended

Service and Support

2022

Reviews

Average Rating by Group

Total Reviews
5

Ashley BewickIn Person | sponsor

VP Sales, Aquant

4.13/5

Review Source

Review Source

I thought it was a little small but the meetings were very relevant. The organizers did a great job having everything run on time and making sure you got to meet everyone.
What did you like best about the event?
Very organized and timely for the meetings, Nothing really ran over, and everyone stuck to the schedule.
What could the organizers do to improve the event?
The last meetings were quite late and those were the ones people didn't seem as interested. I am not sure if it was because it was the end of 8 hrs of meetings bc people were not as engaged.
Overall experience
4.00/5
Engagement opportunities with the audience
4.00/5
Fit of the audience for my company
3.00/5
ROI on spend
2.00/5
Positive brand exposure
4.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
3.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

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6th Dec '22

6th Dec '22

Jon WalkerIn Person | attendee

Global Director Production Plastic Tech Support, 3D Systems

3.81/5

Review Source

Review Source

Interesting opportunity to interface with colleagues from other segments of business, really enlightening.
What did you like best about the event?
Working sessions were great, enjoyed hearing how others solved similar issues. Really opened my eyes to the fact that others are facing similar challenges.
What could the organizers do to improve the event?
Need to find a way to force interaction and networking. Possibly assigned seating that changes between breakouts sessions.
Did you have a favourite speaker or session? Please tell us below
No real favorite, all offered something to learn
Overall experience
4.00/5
Value for money
5.00/5
Networking opportunities
3.00/5
Usefulness of participating vendors/sponsors
3.00/5
Session(s)
3.00/5
Amount of new information learned
4.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
4.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

0
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Very Likely

6th Dec '22

6th Dec '22

Sharla Gay RichIn Person | attendee

Director Customer Support Operations, Abbott Diagnostics

4.08/5

Review Source

Review Source

Good venue, has good topics and the right size crowd for being able to meet and talk to other folks
What did you like best about the event?
The crowd size was perfect for being able to talk to others. I liked the interactive table talks as this is where you learn the most about what others do and how they handle things.
What could the organizers do to improve the event?
Consider matching people up with other groups that have similar businesses -- medical together, etc.
Overall experience
4.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
2.00/5
Overall In Person Experience
Event destination
3.00/5
Event venue
4.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

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9th Dec '22

9th Dec '22

Jordy SchullerIn Person | attendee

Director of US Service & Operations, MeMed

4.61/5

Review Source

Review Source

I thought the event was very engaging, with interesting content with a great variety of topics to get people thinking about how to relate similar changes to their type of institution.
What did you like best about the event?
I liked the fact that there was a broad range of experiences and types of industries at the conference. Often there are similar struggles throughout, but some solutions applied to a specific industry early on could help open up ideas for your industry. I find many times that the solution already exists in other areas, but it may just not have been well accepted yet or have found a way to be appropriately applied in another setting.
What could the organizers do to improve the event?
I like the round table sessions a lot, I think if anything more of these or more options (instead of just 2) could be really intriguing to keep the involvement at a high %.
Did you have a favourite speaker or session? Please tell us below
I thought many of the sessions were great, but the one discussing the various types of objectives was a really interesting way of looking at things through a different lens.
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
4.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
4.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
4.00/5
Food and beverages at event
4.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

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12th Dec '22

12th Dec '22

Geoff BraggIn Person | speaker

Director, Global Service & Repair, Arthrex

4.93/5

Review Source

Review Source

Great knowledge sharing at Field Service Connect
What did you like best about the event?
I really appreciate the open forum to learn and share experiences from other industries.
What could the organizers do to improve the event?
Nothing for this one. I appreciate the increased volume of speakers that weren't tied to sponsors.
Overall experience
5.00/5
Networking opportunities
5.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
4.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

0
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12th Dec '22

12th Dec '22

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