Seasoned leader with experience leading consumer businesses through periods of transition and growth. Distinctive track record of driving impact in P/L management, Strategy, Marketing, Operations, Product Development, and Post-Merger Integration / M&A. Extensive experience in direct and retail banking with focus on consumer deposit & lending products, small business banking, strategy, consumer marketing (Digital, mass media, and direct mail), operations (omni-channel customer experience, contact center process design, demand management), and Lean management (agile development, process re-engineering, large scale organization transformation programs) Deep experience building and leading high-performing, multi-functional teams across distributed organizations. Significant change management expertise.
EVP - Head of Consumer Segment & Solutions at U.S. Bank