Bio

Senior Executive with expertise in selling and managing professional services and customer support both domestically and internationally. Extensive experience developing and managing services workforce and creating compelling client value propositions as well as planning, managing, implementing, and operating technology enabled business solutions. Known as a collaborative leader enabling change by overcoming substantial obstacles, gaining organizational support, and delivering business results. Specialties: Professional Services, Consulting, Client Services, Account Management Customer Service Operations (Call Center, Billing, Back Office, Application Hosting and Maintenance) Merger Integration Business Performance Management (Business Plans, Budgeting, Management Reporting, Activity Based Costing, Economic Value Added, Business Cases) Utility Industry Operations, Document Intensive Industries, Document Automation, Document Management Operations Strategy, Change Management, Process Design