Bio

Technology leader noted for innovative ideation, effective stakeholdering and leadership to create and communicate strategy and accelerate business growth in the areas of Digital transformation and Customer engagement via bringing complex enterprise solutions to life. As the Head of Digital Engineering & AI Transformation at Verizon, Syam Suri is responsible for strategy, ideation and implementation of technology solutions to transform customer engagement from reactive to proactive personalized AI driven conversations. Syam started his journey in Verizon Fios space and rolled out several initiatives that resulted in improved customer experience, reduced expenses and increased revenue. He then repeated the same for Verizon Wireless and rolled out scalable solutions that drive Next Best Action strategy and Conversational support experiences. With the experience gained over the years of driving results for Verizon, Syam has developed methodologies and blue prints for success in platform modernization, industrialized automation and established high performance teams practicing outcome based product development culture. #cloudarchitecture #microservices #cloudstrategy #aistrategy #nextbestaction #productdevelpment #devops #mlops #mlengineering #digitaltwin #simulations