Bio

► BOLDLY, SWIFTLY, AND STRATEGICALLY DRIVING GROWTH THROUGH CUSTOMER SUCCESS One mantra has inspired me throughout my career— ‘You can have results or excuses.’ Modeling this philosophy, I’ve enabled startups, mid-size, and Fortune 100/500 companies to enhance the customer journey, from pre-sales to post-sales and build employee experiences that give rise to the best customer champions. It was my pleasure to work for SAP Concur, where we differentiate the customer experience with client-centric cultures and everyday practices that hold true to the customer’s voice at the center of every decision we make—from top down. We are in the business of and delivering valuable services/products to our discerning global customers in the SaaS space. As a distinguished leader, speaker, author, and director for high-tech companies, I’ve demonstrated a passion for delivering exceptional customer experiences leading from the intersection of customer service and SaaS commercialization with metrics-driven go-to-market strategies for market-disruptive solutions. As a trusted partner, I am known for my ability to drill into sophisticated business complexities, see patterns in seemingly disparate data points, connect the dots, and arrive at logical conclusions supporting novel ideas that give back optimal ROI. The breadth and scale of my experience is unique with global exposure, and leadership during transitionary phases – pre-IPO to Post-IPO, M&As, and international expansion. Further, I’ve played a critical role in turning around under performance and building innovative engagement & enablement programs that have become company standards. ☑ Developed customer lifecycle frameworks that cemented a positive customer experience founded on business analytics, consumer behavior, market trends, and opportunities for exceptional customer lifecycle management. ☑ Designed and integrated smarter analytics, connecting the data dots across customer insights, market trends, software productization, and business opportunity for faster, more accurate decision-making and go-to-market success. ☑ Launched customer loyalty programs that became blueprints for future programs and key contributors to company value. ***If you want to connect on LinkedIn, do not send a generic invite.***